{"id":83,"date":"2023-03-21T13:36:46","date_gmt":"2023-03-21T13:36:46","guid":{"rendered":"https:\/\/dbhds.virginia.gov\/facilities\/catawba\/?page_id=83"},"modified":"2023-04-07T17:33:54","modified_gmt":"2023-04-07T17:33:54","slug":"safety-quality-care","status":"publish","type":"page","link":"https:\/\/dbhds.virginia.gov\/facilities\/catawba\/safety-quality-care\/","title":{"rendered":"Safety &amp; Quality Care"},"content":{"rendered":"\n<h2 class=\"wp-block-heading has-white-color has-text-color has-background\" style=\"background-color:#609f60\"><strong>Patient Safety and Quality of Care Concerns<\/strong><\/h2>\n\n\n\n<p>Catawba Hospital is committed to supporting the continuous process of recovery by providing quality psychiatric services to those individuals entrusted to our care. We want to know if you have a concern.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-white-color has-text-color has-background has-medium-font-size\" style=\"background-color:#609f60\"><strong>Report Concerns to the Facility<\/strong><\/h2>\n\n\n\n<p>Whenever an individual has concerns about the safety or care of a Catawba Hospital patient that have not been addressed, he or she is encouraged to contact the following individuals:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Facility Director\/CEO (540) 375-4201<\/li>\n\n\n\n<li>Corporate Compliance Officer (540) 375-4727<\/li>\n<\/ul>\n\n\n\n<p>We encourage you to first notify hospital administration by calling the above numbers. Immediate reporting will allow us to investigate your concerns quickly and take corrective action as needed. Reporting does not, however, preclude you from notifying The Joint Commission.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-white-color has-text-color has-background has-medium-font-size\" style=\"background-color:#609f60\"><strong>Confidentiality and Protection from Retribution<\/strong><\/h2>\n\n\n\n<p>Providing your name and telephone number is helpful should there be a need for additional information. If you desire not to identify yourself, please provide us with enough information regarding your concerns so we can complete a thorough investigation. The information you provide will be kept confidential and will only be used to investigate your concerns. There will be no retribution against anyone who reports an actual or potential safety risk.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-white-color has-text-color has-background has-medium-font-size\" style=\"background-color:#609f60\"><strong>If Concerns Remain Unresolved<\/strong><\/h2>\n\n\n\n<p>If the concerns cannot be resolved through the Facility Director\/CEO or his designee, then the individual may contact The Joint Commission in any one of the following ways:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>At&nbsp;<a href=\"https:\/\/www.jointcommission.org\/\">www.jointcommission.org<\/a>, using the&nbsp;<a href=\"https:\/\/www.jointcommission.org\/report_a_complaint.aspx\">Report a Patient Safety Event<\/a>&nbsp;link in the &#8220;Action Center&#8221; on the home page of the website<\/li>\n\n\n\n<li>By fax to 630-792-5636<\/li>\n\n\n\n<li><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Patient Safety and Quality of Care Concerns Catawba Hospital is committed to supporting the continuous process of recovery by providing quality psychiatric services to those individuals entrusted to our care. We want to know if you have a concern. Report Concerns to the Facility Whenever an individual has concerns about&#8230;<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/full-width-page.php","meta":{"footnotes":""},"class_list":["post-83","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>Safety &amp; Quality Care - Catawba Hospital | DBHDS<\/title>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/dbhds.virginia.gov\/facilities\/catawba\/safety-quality-care\/\" \/>\r\n<meta property=\"og:locale\" content=\"en_US\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"Safety &amp; Quality Care - Catawba Hospital | DBHDS\" \/>\r\n<meta property=\"og:description\" content=\"Patient Safety and Quality of Care Concerns Catawba Hospital is committed to supporting the continuous process of recovery by providing quality psychiatric services to those individuals entrusted to our care. We want to know if you have a concern. Report Concerns to the Facility Whenever an individual has concerns about...\" \/>\r\n<meta property=\"og:url\" content=\"https:\/\/dbhds.virginia.gov\/facilities\/catawba\/safety-quality-care\/\" \/>\r\n<meta property=\"og:site_name\" content=\"Catawba Hospital | DBHDS\" \/>\r\n<meta property=\"article:modified_time\" content=\"2023-04-07T17:33:54+00:00\" \/>\r\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\r\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\r\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/dbhds.virginia.gov\\\/facilities\\\/catawba\\\/safety-quality-care\\\/\",\"url\":\"https:\\\/\\\/dbhds.virginia.gov\\\/facilities\\\/catawba\\\/safety-quality-care\\\/\",\"name\":\"Safety &amp; Quality Care - Catawba Hospital | DBHDS\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/dbhds.virginia.gov\\\/facilities\\\/catawba\\\/#website\"},\"datePublished\":\"2023-03-21T13:36:46+00:00\",\"dateModified\":\"2023-04-07T17:33:54+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/dbhds.virginia.gov\\\/facilities\\\/catawba\\\/safety-quality-care\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/dbhds.virginia.gov\\\/facilities\\\/catawba\\\/safety-quality-care\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/dbhds.virginia.gov\\\/facilities\\\/catawba\\\/safety-quality-care\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/dbhds.virginia.gov\\\/facilities\\\/catawba\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Safety &amp; Quality Care\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/dbhds.virginia.gov\\\/facilities\\\/catawba\\\/#website\",\"url\":\"https:\\\/\\\/dbhds.virginia.gov\\\/facilities\\\/catawba\\\/\",\"name\":\"Catawba Hospital | DBHDS\",\"description\":\"The Virginia Department of Behavioral Health &amp; Developmental Services\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/dbhds.virginia.gov\\\/facilities\\\/catawba\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\r\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Safety &amp; Quality Care - Catawba Hospital | DBHDS","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/dbhds.virginia.gov\/facilities\/catawba\/safety-quality-care\/","og_locale":"en_US","og_type":"article","og_title":"Safety &amp; Quality Care - Catawba Hospital | DBHDS","og_description":"Patient Safety and Quality of Care Concerns Catawba Hospital is committed to supporting the continuous process of recovery by providing quality psychiatric services to those individuals entrusted to our care. We want to know if you have a concern. Report Concerns to the Facility Whenever an individual has concerns about...","og_url":"https:\/\/dbhds.virginia.gov\/facilities\/catawba\/safety-quality-care\/","og_site_name":"Catawba Hospital | DBHDS","article_modified_time":"2023-04-07T17:33:54+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/dbhds.virginia.gov\/facilities\/catawba\/safety-quality-care\/","url":"https:\/\/dbhds.virginia.gov\/facilities\/catawba\/safety-quality-care\/","name":"Safety &amp; Quality Care - Catawba Hospital | DBHDS","isPartOf":{"@id":"https:\/\/dbhds.virginia.gov\/facilities\/catawba\/#website"},"datePublished":"2023-03-21T13:36:46+00:00","dateModified":"2023-04-07T17:33:54+00:00","breadcrumb":{"@id":"https:\/\/dbhds.virginia.gov\/facilities\/catawba\/safety-quality-care\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/dbhds.virginia.gov\/facilities\/catawba\/safety-quality-care\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/dbhds.virginia.gov\/facilities\/catawba\/safety-quality-care\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/dbhds.virginia.gov\/facilities\/catawba\/"},{"@type":"ListItem","position":2,"name":"Safety &amp; Quality Care"}]},{"@type":"WebSite","@id":"https:\/\/dbhds.virginia.gov\/facilities\/catawba\/#website","url":"https:\/\/dbhds.virginia.gov\/facilities\/catawba\/","name":"Catawba Hospital | DBHDS","description":"The Virginia Department of Behavioral Health &amp; Developmental Services","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/dbhds.virginia.gov\/facilities\/catawba\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/dbhds.virginia.gov\/facilities\/catawba\/wp-json\/wp\/v2\/pages\/83","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dbhds.virginia.gov\/facilities\/catawba\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dbhds.virginia.gov\/facilities\/catawba\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dbhds.virginia.gov\/facilities\/catawba\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/dbhds.virginia.gov\/facilities\/catawba\/wp-json\/wp\/v2\/comments?post=83"}],"version-history":[{"count":5,"href":"https:\/\/dbhds.virginia.gov\/facilities\/catawba\/wp-json\/wp\/v2\/pages\/83\/revisions"}],"predecessor-version":[{"id":1060,"href":"https:\/\/dbhds.virginia.gov\/facilities\/catawba\/wp-json\/wp\/v2\/pages\/83\/revisions\/1060"}],"wp:attachment":[{"href":"https:\/\/dbhds.virginia.gov\/facilities\/catawba\/wp-json\/wp\/v2\/media?parent=83"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}